Returns & Exchanges — Summary
For hygiene and product integrity, all sales are final.
- No returns accepted on cosmetics, skincare, soaps, or personal care items.
- If we ship the wrong item, contact us within 5 days of delivery for a replacement or refund.
- If an item arrives defective, contact us within 10 days of delivery for help.
Need assistance? Contact us.
Returns
At Coastal Classic Creations®, your satisfaction matters. However, due to hygiene standards and the need to maintain the integrity of our exclusive products, we are unable to accept returns. All sales are final.
Exchanges
Permitted Exchanges
Exchanges are considered only if there was an error on our part, such as sending the wrong product. Please notify us within five (5) days of receipt of your order using our Contact Us form.
Conditions for Exchange
- The product must be reported unused and in its original condition.
- If you believe an item is defective (for example, a product arriving with an unusual odor or texture), please contact us within ten (10) days of receipt using our Contact Us form.
- Quality concerns reported after this period are not eligible for return or replacement.
Final Sale Items
- All cosmetics, skincare, soaps, and personal care items
- Samples and mini sizes
- Custom jewelry pieces
Before Purchasing
- Review product descriptions, ingredient lists, and details before placing your order.
- If you have questions, please reach out via our Contact Us form prior to purchase.
- If you have known allergies, are pregnant, or nursing, consult your healthcare provider to ensure suitability.
Liability Limitations
We are not responsible for issues resulting from:
- Negligence or misuse
- Improper care or storage
- Abnormal conditions (e.g., extreme temperature or moisture)
- Tampering or alteration of the product
California Consumer Rights
Under California’s Song-Beverly Consumer Warranty Act, consumers have the right to receive products that are of acceptable quality and fit for their intended purpose. If you believe you received a defective product, you may be entitled to an exchange or refund.
California residents also have certain rights under the California Consumer Privacy Act (CCPA). For details, see our Privacy Statement or contact us.
Thank you for your understanding and cooperation.
