FAQs
Welcome to our FAQ section. Here, you’ll find answers to common questions about our products, ingredients, policies, and philosophy. If you don’t see your question answered here, please contact us.
How long does processing take?
Most orders are processed and shipped within 2-5 business days. You'll receive a confirmation email with tracking once your order ships.
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary by desination, and custom duties or taxes may apply in your country.
What shipping options are available?
Domestic: USPS Ground Advantage or Priority Mail Insured. International: Priority Mail Internatonal or First Class Package International Service (Insured).
What is your return policy?
Please see our Returns & Exchanges page for details.
What does mindful beauty mean?
Our holistic approach to personal care emphasizes awareness, intention, and integrity making choices that respect well-being and the environment.
Are your products cruelty-free and vegan?
All products are cruelty-free, and many are vegan. We maintain recognized cruelty-feee certifications.
What ingredients do you avoid?
We exclude ingredients known or suspected to cause harm (e.g. parabens, phthalates, formaldehyde, certain synthetic dyes). Formulations are developed using research-driven, skin-safe ingredients.
What does cruelty-free beauty mean?
Cruelty-free beauty means that our products are never tested on animals. We believe in ethical practices, ensuring that all our products are made with compassion and care for both people and animals.
Are your products suitable for sensitive skin?
Yes. We formulate with gentle ingredients and avoid common irritants. Always consult with your healthcare provider if you are under treatment for any specific skin condition.
Are your products free from synthetic fragrances?
The majority of our products are free from synthetic fragrances. However, we do offer perfumes that are crafted using a blend of essential oils and fragrance oils, all of which are phthalate-free. Additionally, some of our body care products may contain fragrance oils, however, they are all phthalate-free and made with the highest quality ingredients to ensure both safety and effectiveness.
What is the difference between organic and non-toxic beauty products?
Organic beauty products are made from ingredients grown without the use of pesticides, fertilizers, or chemicals. Non-toxic beauty products, on the other hand, focus on excluding harmful chemicals like parabens, sulfates, and phthalates. While all organic products are non-toxic, not all non-toxic products are certified organic.
What is sustainable beauty and how do your products support it?
Sustainable beauty refers to beauty practices that prioritize the health of the planet, including the use of eco-friendly ingredients, packaging, and ethical sourcing. Our products support sustainable beauty by using recyclable packaging, renewable resources, and non-toxic ingredients that are gentle on the environment.
Why are only a few of your products EWG Verified™?
Coastal Classic Creations® has been listed in the Environmental Working Group (EWG) Skin Deep database since 2008, with all products consistently scoring between 1 and 3 (low hazard). Only three of our products carry the official EWG Verified™ mark, as certification requires paid listings for each item. We maintain the same safety and purity standards across our entire catalog, whether or not an individual product displays the EWG badge.
Are your gemstones ethically sourced?
Yes. We use one supplier in the United States who has confirmed for us that our gemstones are ethically sourced.
Are your cosmetics gluten free and Non-GMO?
Yes all of our products are gluten free and non-GMO.
How do I choose the right shade for my skin color?
Our Shade Finder Tool helps you find shade suggestions based on your answers to a three-step question form.