TIMING OF YOUR SHIPMENT

Most orders are processed and shipped within two (2) to five (5) business days. No orders are shipped on Saturday or Sunday. Please allow additional handling time for international packages and larger orders. You will receive an automated shipping confirmation email the day your order has shipped.

All domestic orders are shipped via USPS Ground Advantageā„¢ (Insured) or Priority MailĀ® (Insured). General shipping times for USPS Ground Advantageā„¢ (Insured) is two (2) to five (5) business days from the date of shipment confirmation from Coastal Classic CreationsĀ®. For Priority MailĀ® (Insured), general shipping times are one (1) to three (3) business days from the date of shipment confirmation from Coastal Classic CreationsĀ®. These are transit averages and are not guaranteed by the carrier.Ā We do not offer expedited, guaranteed, or overnight shipping and will not be held liable for packages that do not arrive within the estimated delivery time set forth by the carrier.

FREE USPS DOMESTIC SHIPPING

When free USPS domestic shipping is offered during a promotional period, the choice of USPS service options is decided by Coastal Classic CreationsĀ® at the time of the shipment. Customers will be notified by email of their tracking information.

INTERNATIONAL SHIPPING

All international orders are shipped via Priority Mail InternationalĀ® (Insured) or First Class Package International Serviceā„¢ (Insured). Delivery times forĀ Priority Mail InternationalĀ® (Insured)Ā is generally six (6) to ten (10) business days from the date of shipment confirmation from Coastal Classic CreationsĀ®. Delivery time forĀ First Class Package International Serviceā„¢ (Insured) is generally seven (7) to 21 days from the date of shipment confirmation from Coastal Classic CreationsĀ®. These are transit averages and are not guaranteed by the carrier.

Exceptions: We are unable to adhere to our shipping policy for any of the following reasons, which are beyond our control:

Incorrect billing or shipping address
Payment delay or issue
Delays due to severe weather conditions
Delays attributed directly to the carrier
Extremely high order volume

HOW SHIPPING RATES ARE DETERMINED

For all orders, shipping charges are calculated and automated within our shopping cart system and all charges are clearly visible during the checkout process.

DAMAGED PACKAGES

If a package arrives damaged, we will request pictures of the damaged items, including package and packaging. Once the pictures are reviewed, based on the type of damage, our insurance carrier may request the item to be shipped to them for inspection and/or salvaged value. Depending on the type of damage, the insurance carrier may request that an affidavit be completed and signed stating that the items were damaged upon delivery. Ā We ask that you hold on to the damaged property until the claim is fully resolved.

LOST PACKAGES

If the tracking information from the carrier shows that the package was delivered, but there is a complaint that the package has not been received, an investigation will ensue. Our insurance company will request that an affidavit be completed and signed stating that the parcel was not delivered or not received. WeĀ can submit an insurance claim for most shipments 24 hours after an order has shipped andĀ up to 120 days from the shipping date.Ā Orders will not be reshipped, nor will any replacement or refund issue, until disposition of the insurance claim.

If a customer places two or more orders and two or more orders are lost in transit, Coastal Classic Creations will not reship any package to that customer without signature required by the United States Postal Service. We reserve the right to cancel any order that meets this criteria.Ā 

Note: Fraudulently reporting that an order was lost is a federal crime that will be reported to the United States Postal Inspection Service and to your nearest law enforcement agency.

ADDITIONAL INFORMATION FOR INTERNATIONAL ORDERS

Shipping International Orders as Gifts

Pursuant to United States Code Title 13, Section 305, "An article purchased on the Internet to give to another person as a gift is not considered a gift by customs".

Duties and Taxation

Coastal Classic CreationsĀ® is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer. No refunds will issue for failure to pay custom charges by the buyer, nor will refunds issue for any miscommunication between buyers and their local postal authorities, such as failure to notify buyer of postal or custom charges. Should packages be returned to Coastal Classic CreationsĀ® for any such occurrence, no refunds will issue to the buyer, and charges for reshipment of the package will be the responsibility of the buyer. Coastal Classic CreationsĀ® will not pay import fees that your country may impose based on a failure to read this Shipping Policy page, or for any other reason, nor will any refund, or exchange issue for brokerage fees or custom fees.

Orders Held Up At Your Country's Border and Disposal Issues

While we try our best to deliver your order as described in the order confirmation e-mail sent to you, we are unable to guarantee that the parcel will reach you in the exact time frame stated.

Any country or nation, at anytime, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Coastal Classic CreationsĀ® and can only be resolved by you and your local postal authorities. In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Coastal Classic CreationsĀ® will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to know what is allowed into their respective country and what is not.